As a Technical Consultant you are responsible for providing expert level consultative guidance to Fruition Partners clients. This includes ITIL based expertise, coupled with extensive experience in delivering transformational projects including ITSM process best practices and implementation skills in either HP or ServiceNow Service Management software. You will work in ITSM consulting, pre-sales support and development of Statements of Work.
Main tasks and responsibilities
Advice. Ability to convince clients of the power and cost effectiveness of our proven, ready to use ITSM solutions, pointing out the consequences of changes and their impact on the client’s IT systems.
Implementation. Translating business services and service management processes into tooling requirements. Commissioning or carrying out all technical work (programming, scripting, interfacing, etc.) required to set up and maintain functioning services for the customer.
Communication/Social skills. Communication with the client, colleagues and the external market. Supplying advice, progress reports and other deliverables on time. Prompt recording of knowledge and transferring knowledge and documents to colleagues. Remaining up to date with market developments.
- Higher degree in IT;
- Extensive experience as an ITSM consultant;
- At least four years of experience with implementing (ITSM) package solutions: preferable HP Service Manager or ServiceNow;
- Experience with data modelling, CSS and development;
- Good knowledge of relational databases and database management systems (for example: HTML, AJAX Java script, PHP, XML, SQL, Jelly);
- Knowledge of business processes in medium-sized and/or large organisations;
- Strong communication skills;
- Organisational sensitivity and analytical capability;
- Fluent in English and Dutch.
- Competitive salary and employee benefits;
- Challenging, inspiring and dynamic environment with a personal approach, open, no-nonsense culture and direct communication lines;
- Fulltime and opportunities for personal development;
- Possibility of international assignments.
How to reach us?
Further information can be obtained from Lieke Selier, Isense ICT Professionals, by calling +31(0)182 692058 or by email. If you would like to apply for this position please send you application with resume to email@example.com.
Recruitment agencies are kindly requested not to respond to this vacancy.
2289 EX Rijswijk Zh
Fruition Partners keeps on growing! And with good reasons. More and more we are being recognized as the one and only IT Service Management knowledge house. So more and more organisations ask us to help them making their ITSM environment fit for future. Which is why we are looking for new, experienced ITSM colleagues. Professionals with a passion for IT Service Management and a drive to constantly improve themselves.
At Fruition Partners you’ll find the perfect combination of interesting ITSM projects for top 500 clients and lots of fun in a dedicated, enthusiastic team of 120 ITSM-‘die hards’. Good conditions, good work, good laughs! Because our unique culture is one of hard working, close cooperation and high spirits. If you feel that you will fit in our strong team, do not hesitate to send us an e-mail, look on our website or call us right away!